A zero to one, mobile first approach to make long distance care management and responsibility sharing easier.
Case Study: Designing a Zero-to-One Care Hub for Remote Families
The challenge
Long‑distance caregivers juggle WhatsApp chats, spreadsheets and calendar invites. Critical details slip, causing missed appointments and avoidable stress. None of the five incumbents I benchmarked offer in‑app task coordination.
Goal: Enable families to see, assign and track care tasks in one place, with ⩾ 85 % first‑time completion and ≤ 1 assist.
TLDR
A 42 → 92 % task‑success leap in one sprint. I designed a collaborative to‑do flow that lets long‑distance siblings co‑manage elder‑care tasks in minutes instead of days, lifting the prototype’s SUS to 84.6 (top‑10 %) and winning verbal "this would make my life so much easier" praise in testing.
Why it matters
I zoom in on the stickiest problem users couldn’t solve during the first usability test:
“I don’t know where to start a shared task list with my sister.” — Participant #7
The original flow had a 42 % success rate. Fixing that bottleneck shows my research‑driven iteration loop at work.
My Role: Solo product designer (UX research → ship‑ready prototype)
Duration: 7 months
Toolkit: Axure RP, Figma, FigJam, Zoom, GSuite
SNEAK PEEK
Curious about what I made? Here’s a quick peek before we dive into the details.
Want to read more? Keep scrolling!
Process snapshot
Research Insights Driving Design
Where to start? 8 / 12 participants searched the Care‑Organizer profile—not chat—for task lists.
Label anxiety. “Add item” felt ambiguous; users feared overwriting existing lists.
Progress visibility. Caregivers wanted a quick scan of who added what and what’s due.
Design Decisions & Rationale
Dual‑Entry Points
Card‑level CTA on each Care‑Organizer profile +
Persistent “+ Task” FAB in chat
Why? Matches mental models uncovered in insight #1; lets planners initiate tasks wherever the conversation starts.
Explicit Language
Re‑labelled “Add new item” → “Create task list” to reduce ambiguity (insight #2).
Task Cards with Meta‑Data
Each list shows: assignees × task count × due date × care‑receiver avatar (insight #3). Empowers quick triage.
Results
What I’d Do Next
Remote unmoderated test with 30 + caregivers to validate at scale.
Task notifications MVP: push + email for overdue tasks.
Care‑recipient portal to acknowledge completed tasks—closing the loop.
Takeaways
Microcopy moves metrics. A two‑word change lifted success by 17 pp.
Watch the stumble, fix the flow. Observing moderated usability sessions revealed that 8 of 12 caregivers stalled after tap #2. Removing two intermediate screens and surfacing a contextual preview cut taps by 40 % and pushed task success from 42 → 92 %.
Collaborative multi-recipient task management- Showing that siblings can assign, update, and close tasks in seconds cut decision‑latency and worry—the success metric caregivers told us matters most.